Privacy Policy

1. Information We Collect

When you use Sportiva, we collect information you provide directly — such as your name, email address, phone number, and payment details — as well as information generated by your use of the platform, including bookings made, events attended, and preferences selected.

We may also collect device and usage data such as IP address, browser type, and pages visited to improve our service and ensure security.

2. How We Use Your Information

• To process bookings, registrations, and payments
• To communicate with you about your account and activity
• To personalise your experience and recommend relevant facilities and events
• To send service updates, receipts, and promotional offers (you may opt out at any time)
• To detect, prevent, and address technical issues and fraud

3. Sharing Your Information

We do not sell your personal data. We share information only with:

• Facility owners and event organisers, to fulfil your bookings
• Payment processors (e.g. Stripe, Benefit), to handle transactions securely
• Service providers who help us operate the platform (e.g. cloud hosting, analytics), under strict data agreements
• Law enforcement or regulators when required by law

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@sportivaapp.me.

5. Security

We use industry-standard encryption (TLS) for all data in transit and apply access controls to protect your information. No method of transmission over the internet is 100% secure, but we take reasonable measures to protect your data.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to certain processing or request a copy of your data in a portable format. To exercise these rights, contact us at privacy@sportivaapp.me.

7. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyse usage. You can control cookies through your browser settings, though disabling them may affect functionality.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on the platform. Continued use after changes constitutes acceptance of the updated policy.